Shipping policy

HARDIMAN TRISTAN SCOTT
Thank you for shopping with HARDIMAN TRISTAN SCOTT. We specialize in versatile daily luggage, travel suitcases, casual handbags and practical bag accessories. We dedicate ourselves to professional order handling, meticulous product inspection and secure packaging standards, ensuring every luggage item is delivered correctly, fully intact and within a reasonable shipping timeframe for all customers.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Each luggage product undergoes strict pre-delivery inspection to check exterior appearance, stitching quality, hardware fittings and overall structural integrity. Every qualified item is individually packaged to prevent abrasion, pressure damage and other transit-related defects.
During promotional events, seasonal shopping peaks and holiday rushes, increased order throughput may lead to extended processing periods. We will send proactive email alerts to all customers in the event of significant processing delays, keeping every buyer updated with real-time order progress.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be automatically calculated based on package volume, weight and delivery destination, and fully displayed at checkout before you complete payment, ensuring transparent logistics cost settlement.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery times serve only as preliminary estimates and do not constitute guaranteed delivery deadlines. Actual delivery schedules may vary due to third-party carrier delays, customs clearance progress, severe weather conditions, regional logistical limitations and official public holidays beyond our operational control.

3. Shipment Confirmation and Order Tracking

Once your luggage order is packed, verified and officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing complete tracking credentials and carrier details for your parcel.
Tracking details typically become available within 24-48 hours after shipment. This short waiting period results from routine logistics system data synchronization, and real-time transit status will be fully updated and accessible once synchronization is completed.

4. Incorrect Address Disclaimer

Customers must verify and confirm the accuracy, completeness and validity of their full shipping address, postal code and recipient contact information during the checkout process to avoid delivery errors or return incidents.
HARDIMAN TRISTAN SCOTT assumes no liability for parcels misdelivered, undeliverable or returned due to wrong or incomplete address information provided by customers. Any package returned to our facility because of address mistakes will incur additional reshipping fees, which shall be borne solely by the customer for re-delivery service.

5. Lost or Damaged Packages

Lost Packages:
If your luggage parcel is confirmed lost or untraceable during transit, please submit a formal inquiry to our customer support team within 7 days of the expected delivery date with your valid order number. We will initiate an official logistics investigation with the carrier to resolve the loss issue promptly.
Damaged Items:
If your luggage products arrive with broken parts, deformed structures, scratched surfaces or damaged packaging upon delivery, please contact our support team within 48 hours of delivery. You are required to provide clear, unedited photos of both the damaged merchandise and original outer packaging for official verification. Our team will conduct a comprehensive review and deliver effective solutions as quickly as possible.

6. Luggage Care and Usage Notice

All luggage and bag products are manufactured for daily use, travel storage and outdoor scenarios. Customers should use, clean and maintain all items strictly following the printed care instructions attached to each product. Standard maintenance helps preserve the appearance and service life of luggage accessories and main bodies.
HARDIMAN TRISTAN SCOTT is not responsible for product damage, wear, deformation or functional faults caused by improper cleaning, excessive loading, rough handling, unauthorized modification or incorrect personal usage of luggage products.

7. International Shipping and Customs Notice

For all international cross-border shipments, local customs authorities in the destination country may impose import duties, clearance taxes and other import-related administrative fees according to local trade regulations. All such extra charges are the exclusive responsibility of the customer and are not included in the product price or standard shipping fees.

8. Contact Information

If you have any questions, suggestions or after-sales inquiries regarding this Shipping Policy, order processing or logistics services, please feel free to reach out to us:
Company Name: HARDIMAN TRISTAN SCOTT
Phone number: +1 408-978-5943
Email: contact@htstravel.shop
Physical address: 2116 Hinesley Rd, Durham, NC 27703, United States